A warm Willow Support welcome. Ivica Borosak is the Nominated Individual and Johnathan Davey is the Registered Manager of Willow Support Limited. Willow Support Limited, 1-10735778122, is a homecare organisation registered with one location and office at Cedar House, 81 Glade Road, Marlow, Buckinghamshire, SL7 1DQ. Willow Support limited can also be contactable on 0333 577 2209 or by email using the following email address: info@willowsupport.co.uk.

Willow Support Limited provides domiciliary care and support services for people who cannot fully look after themselves. We have sound principles for the way we run our service. Central to these is our belief that the rights of the client are paramount. Willow Support limited is registered to provide the regulated activity of personal care.

Currently we can provide health and care needs support to the following: adults aged 18-65, Adults aged 65+, physical disability, dementia, people with learning difficulties or autistic disorder, as well as personal care.

Our purpose is to help and consistently provide support and care to improve our client’s quality of life.

We will provide and deliver high quality domiciliary care and related support services, providing a dignified quality of life without bias or discrimination, within the communities and individuals it serves.

We will provide a flexible approach to caring, giving as much or as little help, for those wishing to maintain their independence in their own home, whilst ensuring there is a high priority on keeping people safe.

To comply with data protection and human rights, at Willow Support Limited we will store all information in a safe secure place within our registered address. No information about a client will be shared without their knowledge or approval unless to do so would cause harm.

At Willow Support Limited, we also ensure we comply with the legal requirements under the Equality Act 2010 and various other legislation requirements. We are committed to operating our service in a way that is fair, open, honest, transparent and appropriate. We will take positive steps to ensure equal opportunities in employment and equal access to our services to avoid unlawful discrimination in employment and against clients, irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.

We ensure we work using up to date robust policies and procedures that are available to all staff and follow current regulation and best practice. Willow Support Limited is committed to safe staffing and have a thorough recruitment process.

We are open, honest and transparent. Even with the most conscientious and responsive care, it is inevitable that there may be times when a complaint, concern or compliment is required to be listened to and acted upon. We pride ourselves to effectively ensure all stakeholders will not be discriminated against and we will follow our policy and processes to ensure the best outcomes possible. We will make sure individuals are aware of the Local Advocacy Service, as well the details of our regulated body, CQC (Care Quality Commission). Willow Support Limited is registered with Care Quality Commission who inspect our service on a regular basis to ensure we are complaint with the Health and Social Care Act (Regulated Activity) Regulations 2014, and that we meet or exceed the fundamental standards. We are also quality assured through our local authority, Buckinghamshire council, as well as our own internal quality assurance.  

Aims

We aim to deliver a standard of excellence within the home care sector. We will do this by providing care related support services to thus raise the standards and quality of life for those living in the community. Those who rely on support will be treated as individuals and thus receive a person-centred holistic care package, with direct consultation with the family, friends, relatives, main carer, care managers and other support services involved.

Objectives

Within our service provision we can provide a comprehensive range of services varying from palliative care through assistance with personal care and to general light domestic duties. Though a large percentage of our clients are over the age of 65, some are younger people. However, they are all treated as individuals with different health and care needs, which affects their capability to manage their life independently.

Our consistent and excellence in care will be managed through our company policies and our ever-gaining knowledge and experience within the homecare sector, through our employee training and development programme, ensuring we are up to date with the latest best practice.

Duty of Candour – Summary

Willow Support limited promotes a culture of being open, honest, and transparent. Individuals are provided with care that is safe, effective, and best upon best practice. When any incident occurs that may have the potential to cause harm, Willow Support Limited will act in a timely manner. Investigating, reflecting learning and where appropriate to do so, sharing information to reduce the risk of reoccurrence.

Willow Support Limited understands there are two types of Duty of Candour statutory and professional duty.